First, we utilize the San Antonio or Austin MLS. We market your property using SEVERAL methods. They can differentiate between a routine call, which can wait until during business hours, or an emergency which needs to be handled immediately. What we do: We utilize a service that is specially trained in handling maintenance calls. Some other companies still use untrained 3 rd party vendors, who can do little more than take a message. Others put one staff member in charge of handling any calls that may come in on weekends or after hours. Some companies offer no after-hours support, and would even expect the tenant to make minor fixes.
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